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Sunday 11-5 CST | |  | Electric Cookware | Home » » » » » Jura-Capresso H2O Plus Water Kettle | | | | | | | Product Details: | | | Average Customer Rating:
|  based on 489 reviews |
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Average Customer Review:
 ( 489 customer reviews )
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Most Helpful Customer Reviews
745 of 752 found the following review helpful:
 Very good and very badNov 11, 2008
By L. Kapralick
This is a beautiful kettle and it boils water very, very quickly. But the reviews about the the foul chemical smell and taste are correct, at least with mine. I chose to ignore the bad reviews regarding the smell and I bought this two weeks ago. As soon as I unpacked it I could detect what the other reviewers were referring to. Every night since I got the kettle, a solution of either vinegar and water, baking soda and water, or lemon juice and water has sat in my kettle, all to no avail. I called Capresso after the first week and the customer service rep acknowledged the problem and suggested the lemon juice. She was very nice and told me to be sure to call back if that didn't work. After a week of trying the lemon juice, I still got the foul smell and taste in the water. I use filtered water that tastes fine before it goes into this kettle. When I called Capresso back, as directed by the first rep with whom I spoke, the rep who answered my call told me that I could send it back and they would replace it with one that "has been tested and doesn't have the smell," but that I would have to pay for the shipping. I didn't feel that I should have to pay for shipping so I asked to speak to his supervisor. The supervisor told me there are no problems with the kettles; he is unaware of any chemical odors and that I could pay for the shipping or return it to where I purchased it and have them replace it. When I explained that I wanted one of the ones his rep told me have been tested and have no odor, he denied all of that as being completely false. He got very nasty and said he could care less that I wasn't happy with my kettle.
I am especially disappointed in Capresso and their customer service. We have been loyal Capresso customers with their coffee products and have never been disappointed. The kettle, however, has been a big let down. I am an avid tea drinker; the chemical taste is that is getting into the water when it is heated is beyond discernible, it is prominent even in cocoa and strong tea. If this is going to matter to you, don't buy it. It is really a shame because it is a beautiful kettle and does work well. But I am tired of dumping out undrinkable cups of tea due to a foul taste and am returning this.
357 of 370 found the following review helpful:
Rubber/silicone washer around the heating element boils with water and emits foul smell: Dangerous Product!!!Jun 25, 2008
By Maggie Smith
This is, indeed, an awesomely designed kettle, unrivaled by any. A glass kettle is just a brilliant design.
But it has a serious design flaw. The heating element is like half a metal ball that protrudes from the bottom of the kettle. In order to place the glass kettle around it and seal it, they use a silicone/rubber washer.
This is what causes the foul smell. I cannot believe how people can simply fail to understand that even if the smell goes away, the chemicals emitted in the water do not! And I cannot understand why people are giving manufacturers such an easy time and not look after their own health.
Saddest thing, this is the easiest flaw to fix. Instead of a glass bottom, they should have had a stainless steel bottom that could fuse seamlessly with the heating element. The bottom could form a short rim up the sides of the kettle, and the glass could be fitted into this metal base. This would still require some material to seal the glass into the metal, but at least it would not be so exposed to the boiling water.
Anyway, they need to rethink this. Back to the store it goes--though it matched oh so well with my awesome Bodum Kona all glass coffee drip maker. What a pity....
The Hamilton Beach 10 cup is my next choice (available through the manufacturer, though not Amazon.
363 of 387 found the following review helpful:
Looks can be deceivingAug 28, 2006
By C. Honess
I ordered this kettle specifically to avoid heating up water in plastic. However, this kettle emitted a foul chemical odor that also transferred to the water. I boiled it a few times plus tried the water/vinegar suggestion in the brochure but nothing seemed to help. I decided that I didn't want to take the risk of drinking these unknown chemicals so I'm returning it - it's not worth the risk. I can't figure out if it's coming from the "stainless steel" bulb (that feels like plastic to me if you tap on it) that covers the heating element or the plastic seal between the glass & the bulb. Plus the lid has a stong odor too & that is plastic covered in "stainless steel".
207 of 224 found the following review helpful:
 totally pleasedMar 17, 2006
By Gail
My biggest rave is the Amazon.com customer service. I fell in love with the look of this kettle and found the best price on Amazon.com (with free shipping!) When it arrived, it only worked if the kettle was oriented one way on the base -- when it boiled, the water dribbled on the cord. Called Capresso Cust Svc -- 1st person said, it's supposed to do that. After another week, it got worse. Capresso would replace it if I paid it's shipping back to them. Called Amazon.com, got another in the mail days later, post-paid shipping back the first one to them. Wow! This kettle works just fine. Very rapid boiling of water, no complaints about anything. To keep the glass and that silver dome shiny, you do need to do the vinegar thing every now and again. Couldn't be happier.
56 of 57 found the following review helpful:
DangerousAug 01, 2006
By R. Ward
I had mine for about 8 months and then the handle fell off while I was pouring a full kettle of boiling water into a teapot. I was lucky not to be badly burned. The handle is held to the lid with two small screws that are screwed into plastic. It looks cool, and maybe mine was somehow defective, but watch out (especially if you have small kids who might be in the way of the boiling flood).
See all 489 customer reviews on Amazon.com
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